The Power of the Survey

Posted by Clayton Smith on July 2, 2012

Okay, quick survey: How many of you hate taking surveys?

If you just rolled your eyes at even the suggestion of taking a survey, don’t worry, you’re not alone. I couldn’t manage to dig up any actual survey data on how many people refuse to take surveys (for obvious reasons), but I know the number’s pretty steep.

I know it because I’ve been on both ends; the giving (“Well, hm. Why aren’t more people taking my customer survey?”) and the receiving (“Oh man. Another customer survey? Oy.”). Surveys take time, and they’re often pretty dry. Taking a survey isn’t nearly as fun as, say, Rickrolling a co-worker.

But surveys are incredibly important for businesses – what better way to find out what your customer wants than by asking? – and if you think about it, they’re pretty flattering for us as consumers. Businesses create surveys in order to pinpoint our thoughts and attitudes about their products or services, presumably so they can better serve us and make us that much happier with our purchases. It’s a great thing to have the opportunity to enhance, or even alter, a company’s approach to the public marketplace just by sharing your thoughts and opinions. Your voice can, in a very real and literal sense, change a company for the better.

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Topics: Business, business, dashboard, education, gremlin, gremln, Gremln News, Marketing, media, ROI, social, social media, strategy, survey

Social Media Time! (A Very Special Gremln Survey)

Posted by Clayton Smith on September 22, 2011

When it comes to social media marketing, timing is everything. After all, 2am might not be the best time for Olive Garden to share its lunch specials, but it's probably a great time to market some Lunesta. Your social media strategies are going to be most successful if they're hitting your target audience at the perfect time, and unless you've just installed a flux capacitor in your DeLorean, there's not a whole lot of margin for error.

What if you knew when the biggest portion of your target audience would be focusing its attention on Facebook? What if you could schedule your tweets to go out every day at exactly the right time to reach the most potential customers? What if you could predict the future behavior of your target market?

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Topics: business, facebook, Foursquare, google+, google plus, gremlin, gremln, Gremln News, linkedin, Marketing, ROI, social media, survey, twitter

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