Are You Making These 5 Social Media Mistakes?

Posted by Doug Wilber on November 5, 2019

This article was originally published to ABA Banking Journal.

By now, most financial institutions understand that social media is a powerful channel for reaching audiences directly and building trust with consumers. The fear of losing control and damaging their reputation, however, often limits banks’ confidence in their ability to market socially.

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Topics: archiving, marketing best practices, social media compliance, social media policy, Employee Advocacy

3 Ways Banks Can Use Visual Storytelling

Posted by Ben April on October 29, 2019

 

This article was originally published to ABA Banking Journal.

Do your customers find your content easy to absorb, appealing—even compelling? The stakes are high. If your bank’s communications are perceived as stale and confusing, it can be difficult to resonate with your audience. Even banks have something interesting to say, and visual storytelling is the most reliable way to land a compelling and memorable message with the audiences who matter most.

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Topics: compliance, Compliance, image, Infographic, Employee Advocacy

Become the online expert mortgage customers need

Posted by Doug Wilber on October 22, 2019

This article was originally published to BAI Banking Strategies.

Loan officers have watched mortgage rates drop, smiling all the while. In August, they fell below 4 percent for the first time in three years, leading a rush of buyers to lock in low rates for long-term loans. Since last year, the rate of refinancing has tripled and home purchases are up 12 percent. But as consumers navigate originations and refinances, they need resources to guide them.

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Topics: branding, mortgage, social media for loan officers, social media for mortgage, Employee Advocacy

Undergoing an M&A? Here Are 4 Key Social Media Considerations

Posted by Ben Timmons on October 8, 2019

 


Earlier this year, BB&T and SunTrust Banks announced that they would be merging. Combined, they created the sixth-largest bank in the United States. With big banks growing more powerful by the day, regional banks have started to realize that if they hope to compete, they need to consider their own M&A options.

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Topics: social media strategy, social media compliance, Employee Advocacy

Direct Messaging Is a Great Idea for Banks. Here Are 3 Tips to Make It Compliant.

Posted by Doug Wilber on October 1, 2019

By now, most banks have realized the need for an effective social strategy to engage their customers. But simply being on social isn’t enough. Now, bank employees need to be available for immediate two-way dialogue with customers through direct messaging.

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Topics: Compliance, financial social media, policy, social media archive regulations, Employee Advocacy

Social Media that Matters

Posted by Shelby Cutright on September 17, 2019

 

This article was originally posted to ABA Bank Marketing.

Breaking through the clutter of online platforms to attract and maintain a social media audience is no easy task—and banks must be prepared to adapt their strategies to be successful.

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Topics: social media strategy, content marketing, bank marketing, Employee Advocacy

4 tips to turn credit union employees into social media advocates

Posted by Doug Wilber on July 23, 2019

 

This article was originally published to Credit Union Journal.

Credit unions should know by now that a marketing strategy without social media isn’t an option. As the CEO of a company that helps financial institutions, including credit unions, reach audiences and build awareness online while remaining within the boundaries of compliance, I’ve seen that social media is the best way for brands to connect with communities. But in a digital landscape full of branded content, how can you break through to send messages that will resonate with your audience?

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Topics: social media strategy, Social Media for Credit Unions, Social Selling, Employee Advocacy

Using Social Media to Ignite Social Selling for Your Organization

Posted by Doug Wilber on July 16, 2019

 

This article was originally published to The Venture Center.

Brands must reach consumers where they are — today it’s all about social media. Consumers want to hear a brand’s social voice, not the cut-and-dried one on TV commercials and billboards. In your quest to grab consumers’ attention in this distraction-heavy media landscape, build that social voice by letting your employees speak for your brand on social media. It’s called social selling and it works.

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Topics: content marketing strategy, stats, Social Selling, Employee Advocacy

How Social Media Can Boost Recruiting at Your Bank

Posted by Will Moses on July 9, 2019

This article was originally posted to ABA Bank Marketing.

Banks have long struggled to attract younger workers—and the issue doesn’t seem to be losing steam. In fact, this industrywide challenge is so prevalent that ABA President and CEO Rob Nichols addressed it at a recent meeting held in Bristol, Virginia, where he emphasized that the industry must focus on attracting younger generations.

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Topics: content strategy, generation z, recruiting, Social Media, Employee Advocacy, millennials

Why social selling holds the key to winning consumer trust

Posted by Doug Wilber on July 2, 2019

 

This article was originally posted to BAI Banking Strategies.

Most people would sooner talk about politics, religion and romance than start a conversation on income levels or credit scores. Perhaps that even describes the person sitting in the cubicle next to you. Or you.

So how can your bank expect to stand out in a world where conversations about money remain so taboo? The answer is simple: Build trust.

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Topics: social media compliance, social media ROI, Social Selling, Employee Advocacy

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