Facebook Fans: The art of passive engagement

Posted by Clayton Smith on June 13, 2012

As social media marketers, we usually tend to focus on Facebook fan engagement and active interaction. And that’s a good thing, not only because each Facebook interaction spreads your social media message to a new circle of people, but also because engaged fans are passionate fans, and passionate fans are likely to become loyal customers. For many of us, the need to engage becomes so all-important that our Facebook strategies can be boiled down into a simple equation: Engagement = Success, Silence = Disaster. Because of this, it’s easy to panic if your Facebook posts go seemingly unnoticed.

But take heart! While engagement is an excellent metric for measuring social media success, silence doesn’t necessarily mean your words are falling on blind eyes.  

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Topics: analytics, Business, business, campaign, crm, dashboard, education, facebook, gremlin, gremln, insights, like, Marketing, media, network, ROI, social, social media

Treadmills, Travel Time, and the Value of Analytics: Justifying the cost of social media success

Posted by Clayton Smith on May 22, 2012

Confession time: I pay good money on a monthly gym membership just so I can go and run on a treadmill a few times a week. It drives my wife crazy. Why spend $40 a month, she argues, when I can save money by running outside for free? It’s a reasonable question. After all, I’m sure we could find some great uses for an extra $480 a year, and if all I’m doing at the gym is running, I’m not experiencing any additional workout benefits than I would by running on the sidewalk every day. So yes, it’s a good question. Luckily, I have a good answer.

I’m buying the analytics.

Running on my own, outside, is great, and it’s actually the way I prefer to run. Fresh air, occasional sunshine, near-death experiences involving inattentive drivers; it all makes running outdoors a lot more exciting than jogging in place, staring at a wall. But when I run outside, I’m running blindly, analytically speaking. I can’t pinpoint how far I’ve run, how many calories I’ve burned, how steep my incline is, how fast I’m going, or how high my heart rate is. I don’t have access to any of these metrics when I run on my own, and to me, these analytics are a vital part of my workout routine. Tracking them allows me to see how my workouts are improving and how successful my runs are from a personal health point of view. The numbers help me stay motivated, and they constantly give me new goals to reach. For me, $40 a month is a small price to pay for those stats.

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Topics: analytics, Business, business, campaign, dashboard, facebook, google+, google plus, gremlin, gremln, linkedin, Marketing, media, network, ROI, small business, social, social media, statistics, stats, strategy, twitter

Succeeding With Social Media in Mental Health & Addiction Services: Six Dos & Six Don'ts

Posted by Clayton Smith on May 16, 2012
Recovery Systems Institute

Earlier this month, we wrote on how Gremln's new compliance tools can help companies in the financial services and healthcare industries adhere to social media guidelines set by regulatory agencies. This week, guest writer Cecile LaBore brings us a practical look at how healthcare providers can effectively use social media as part of their communications plans.

Cecile LaBore is Administrator for Recovery Systems Institute.  RecoverySI focuses on bridging the gap between treatment and recovery by providing information, tools, and resources for people in recovery and their families, clinicians, and addiction treatment programs.

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It's a big field, and includes everything from prevention to long term recovery services, nonprofits with no paid staff to big companies with dozens of facilities, and approaches that vary from the medical to the spiritual and all points between.  But we all have one goal in common:  If we're going to help, people have to know who & where we are-- and what we can help with!  That's where social media comes in.

But many of us have been putting off diving into the social media arena, or have maybe just "dipped a toe in."  Maybe a Facebook page with hardly any posts.  Or some staff presence on LinkedIn.  A dormant Twitter account.  We know we should do better, but we're worried:  Will social media become a "time sink" that uses up effort for an insignificant return?  Will it even work at all?  Worse-- will we make a terrible mistake that could get us in trouble, precipitate a lawsuit, lose us a contract?

Here are six "Dos" and six "Don'ts" that can help you get started on the right track with Social Media:

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Topics: business, campaign, compliance, facebook, financial, gremlin, gremln, health, healthcare, linkedin, management, Marketing, media, ROI, services, social, Social Media for Healthcare, team, twitter

Merge Confusion: What to do when traditional promotion and digital marketing don't mix

Posted by Clayton Smith on April 24, 2012

A few weeks ago, I was ordering coffee from a local cafe when the barista’s company t-shirt caught my eye.  Or, to be more specific, the right sleeve of the barista’s company t-shirt caught my eye. Because there was a QR code printed on it.

Hmm.

As someone who works in social media, it’s always exciting to see small businesses trying out new digital marketing tactics. The fact that this coffee shop has so fully embraced the QR code that the managers spent money to have them printed on company t-shirts is proof that there are small business owners everywhere are not just recognizing, but taking advantage of the vast opportunities presented by digital media. The desire to innovate is there. The problem is, it’s sometimes difficult to translate that desire into an effective promotion. It’s easy for us to get so excited about the fact that we’re using new technology that we don’t take the time to evaluate how we’re using it.

The t-shirt QR code is a great example.

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Topics: billboard, Business, business, campaign, code, dashboard, education, facebook, gremlin, gremln, instagram, Marketing, media, qr, ROI, Shazam, social, strategy, tactic, twitter

Piquing Your Pinterest -- How to use the hottest new social network to market your business

Posted by Clayton Smith on March 7, 2012

The concept behind Pinterest is pretty simple; see something you like online, tack it to a virtual bulletin board for all your friends to see. The site design is clean, direct, and easy to use. By all accounts, Pinterest is the simplest social network since Twitter. But for such a simple social site (try saying that five times fast!), Pinterest has generated an incredible amount of buzz in an extremely short amount of time.

The site already has well over 10 million users, and in fact, according to marketing company Lemon.ly, they were the fastest independent site in history to hit 10 million unique page visitors. They got there faster than Facebook, faster than Twitter, even faster than Google+. Clearly, there’s something to love about Pinterest.

If you haven’t used Pinterest yet, it’s definitely worth checking out. You can request an invite, or, if you want access a little more quickly, just find a friend who has an account, and she can send you an invite instantly. Once you’re in, the process is simple; create boards; pin things to boards; repeat. You can find things to pin on pretty much any website, or, if you want, you can search through the items already pinned by other users, then just repin the picture onto your page. Do you like the Muppets? A quick search on Pinterest will bring up thousands (and then some) images of Muppets for you to browse through, enjoy, like, and repin.

It’s a great network for quickly and easily sharing images with your friends, and it’s also useful if you want to keep an online collection of ideas and inspiration. Thinking of redecorating your living room? Start a board called “New Living Room” and pin every piece of furniture, every paint scheme, and every set of drapes you find that you think you might like. Getting ready for some spring landscaping? Create a board called “Landscape Ideas” and pin all your favorite landscape shots from around the Web.

The possibilities are virtually endless.

But how can Pinterest help you market your business?

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Topics: Business, business, campaign, dashboard, education, gremlin, gremln, Marketing, media, pinterest, ROI, social, Social Media News, strategy, twitter

Branded: The Importance of Being Self-Aware

Posted by Clayton Smith on February 8, 2012

Every year, companies sink huge amounts of money into their marketing campaigns in an effort to solidify brand awareness and recognition in the minds of the average consumer. From logos and colors to spokespeople and taglines, marketers dedicate a lot of resources toward the end goal of getting customers to favorably connect brand to business.

Brand awareness – we know it, we love it, and our customers need to have it. We have very concrete ideas about what our brand should be, and we want to make sure our customers do too.

But how often do we promote our own brand self-awareness? As marketers, it can be pretty easy to focus so much on how we want our customers to view us that we forget to take stock of how they actually do. McDonald’s recently provided us with a great example of why it’s important to understand not only the brand you want people to see, but also the brand you actually have.

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Topics: brand, Business, business, campaign, education, facebook, gremlin, gremln, hashtag, marketings, ROI, social media, strategy, twitter

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