Ditching the Pre-Social Mentality in a Social Marketing World

Posted by Clayton Smith on November 8, 2012

Last week, RAM Racing sponsored the Hot Chocolate 15K/5K race in Chicago. The race was held on Sunday, and the runners were to pick up their race packets on the preceding Friday and Saturday. The race on Sunday came off smoothly; packet pick-up, on the other hand, was something of a disaster.

Due to poor overall organization and a few technological hiccups, the packet pick-up process, which might normally have taken 15 or 20 minutes, took some people over three hours. Three hours of standing in line, out-of-doors, in the famously brisk Chicago wind.

This wait, born of organizational missteps, would not normally be worth mentioning here on the Gremln blog—companies find themselves handling dropped balls all the time. But the irritated runners who were made to wait outside for hours took to Twitter and Facebook to express their anger toward the organizers of the Hot Chocolate race, and RAM’s response, or lack thereof, warrants an examination.

Many runners were quite vocal in their social media anger.

 

 

 

 

 

 

 

 

 

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Topics: 101, analytics, brand, Business, business, crm, dashboard, education, facebook, google+, google plus, gremlin, gremln, linkedin, Marketing, media, network, ROI, small business, social, social media, strategy, tips, twitter

5 Steps to Social Media Self-Regulation

Posted by Clayton Smith on November 1, 2012

Pharmaceutical companies have a fairly unique problem when it comes to social media. Like financial services companies (insurance agencies, banks, investment firms, etc.), pharmaceutical firms have to follow strict compliance guidelines in their social messages, or else risk punishment from regulatory bodies. Unlike the financial services industry, though, Big Pharmaceutical doesn’t have a set list of guidelines to follow. The Food and Drug Administration (FDA) can fine pharmaceutical companies if they misuse social media, yet they haven’t really set forth any clear social media guidelines for those companies to follow.

Sure is a tricky situation.

And on second thought, maybe it’s not so unique after all. If you manage the social media for a shoe store, or a delivery service, or a bakery, or a design firm, or a theater, or any number of companies, you don’t have government agencies telling you what you can and can’t post to Facebook, but you also don’t have free license to just post whatever the heck you want. You don’t need a regulatory agency to tell you that posting curse words, tasteless jokes, insensitive posts, misspelled words, and poor grammar to your company’s social networks is a bad idea. All of these can all land you in hot water with your boss, and maybe even the company’s Board of Directors.

But fear not! Whether you work in pharmaceuticals or for a company that has internal, self-imposed social media guidelines, there are steps you can take to make sure your (and your team’s) social media posts are always compliant.

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Topics: 101, analytics, Business, business, campaign, compliance, dashboard, education, facebook, filter, google+, google plus, gremlin, gremln, keyword, Marketing, media, post, regulation, regulatory, ROI, social, strategy, twitter

Welcome to the Club: Creating a social brand ambassadors club can give your marketing a boost

Posted by Clayton Smith on September 26, 2012

Marketing is a tricky job. You spend hours upon hours pouring your heart and imagination into the most creative and effective ways to showcase your company’s product, all within the confines of your job, usually within the much more physical confines of your office. What you do at your desk has a direct impact on people outside your building, and no matter how closely you connect with your target market, there’s always some level of disconnect. Because after all the meetings and design work and media buys and product placement and guerrilla marketing and word of mouth and social media strategies and giveaways and contests, there’s still a whole world of marketing opportunity outside your office walls that you just can’t take advantage of, because there aren’t enough hours in the day, and because hey, you’re just one person.

So why haven’t you created a social brand ambassadors club yet?

Of course, you probably already have brand ambassadors, those faithful customers who use your product and tell all their friends about how much they love it. But what if you could organize and direct that ambassadorship so that the good word spread by these fans fell upon thousands of new ears?

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Topics: 101, brand, Business, business, campaign, dashboard, education, facebook, Foursquare, google+, google plus, gremlin, gremln, instagram, Marketing, media, social, social media, strategy, twitter

The Social Media Garden: 5 marketing lessons taken straight from the greenhouse

Posted by Clayton Smith on September 4, 2012

This probably comes as no surprise, but gardening can teach you a lot of things. It can teach you about patience, perseverance, ecology, pedology, and aesthetics…but it can also teach you how to be a great social media marketer. There are a lot of surprising similarities between horticulture and social culture. Here are 5 lessons your garden can teach you about social marketing:

1.    You have to have the right tools.

If you’re going to toil in the soil, you’d better have a trowel. And a few seed packets, and a watering can, and a good pair of gloves. You can’t grow flowers without the right tools, and you can’t grow your marketing strategies without them either. Before you plant your social seeds, make sure you have the right tools on hand to see the job through to the end. Gremln can help you with that; our message dashboard, analytics suite, statistics page, team management features, and compliance tools can help you nurture your social media campaigns from seed to bloom. Depending on your situation, you might need other tools as well, like budgetary support and dedication from your co-workers. Figure out what tools make the most sense for your social campaigns, and have them in order before you begin.

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Topics: 101, analytics, Business, business, dashboard, education, facebook, garden, gardening, google+, google plus, gremlin, gremln, linkedin, marketingb, media, social, strategy, twitter

Social Media 101: Facebook's EdgeRank Formula

Posted by Clayton Smith on August 8, 2012

“Social Media 101” is a series for social media beginners where we discuss the basics of social media marketing. Today, we examine what is arguably one of the most important content concepts in social media: Facebook’s EdgeRank formula.

EdgeRank is a ranking system designed by Facebook that determines how many of your company page’s fans actually see each of your Facebook posts. Believe it or not, the vast majority of your Facebook fans do not see your status updates, photos, videos, or links in their news feeds. Rather, the number of posts in an individual’s news feed is culled by Facebook in order to lessen the amount of social overload Facebook users would likely experience if every post from every friend and every business page posted to each person’s news feed. Researchers estimate that, on average, only about 17% of total Facebook friend and fan page posts actually appear in a user’s news feed.

EdgeRank is a mathematical algorithm that filters out Facebook posts based on three variables; Affinity, Edge Weight, and Time Decay. The more successful a post is in each of these areas, the higher its rank, and the more people will see it.

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Topics: 101, business, comment, facebook, gremlin, gremln, like, Marketing, media, post, ROI, share, social, social media, Social Media News, strategy, tag, Timeline, tutorial

Social Media 101: Klout

Posted by Clayton Smith on November 1, 2011

“Social Media 101” is a series for social media beginners where we discuss the basics of social media marketing. Today, we explore the social media influence measurement tool Klout.

Klout is a program that analyzes and scores a person’s online influence through social media networks, such as Facebook, Twitter, and LinkedIn. Klout uses a secret algorithm in order to determine the strength of each person’s sphere of influence on a scale of 0-100. A low Klout score means a lower level of influence; a higher score means a higher influential impact. Klout arrives at its score by measuring True Reach (how many people you influence), Amplification (how much you influence those people), and Network Impact (the influence of your network). The more active and responsive you are on social networks, the higher your Klout score is likely to climb.

Klout is currently able to draw social media influence variables from 12 networks, including Facebook, Twitter, LinkedIn, Google+, Foursquare, and YouTube. The more networks a person links to his personal Klout page, the more accurate the Klout score becomes.

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Topics: 101, facebook, Foursquare, google+, google plus, gremln, klout, linkedin, Marketing, ROI, social media, Social Media Education, twitter

Social Media 101: Like-gating

Posted by Clayton Smith on July 28, 2011

“Social Media 101” is a series for social media beginners where we discuss the basics of social media marketing. Today, we define the term “like-gating.”

Like-gating is when a company requires Facebook users to “like” its Facebook page before allowing them to access exclusive content. This is usually done by way of a welcome tab that a visitor sees upon his first visit to the Facebook page, but the like-gate can be any tab on the page and is not limited to just the welcome tab.

The term comes from the fact that the “like” button acts as a gateway to the exclusive content, hence a like-gate. However, this “like” button barrier is sometimes also referred to as a “fangate” because clicking the “like” button makes you a “fan” of the Facebook page.

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Topics: 101, business, facebook, gremlin, like, like-gate, like-gating, Marketing, ROI, social media, Social Media Education

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