Mikki Ware

Recent Posts

Personal vs. Business Social Media: What can compliance manage?

Posted by Mikki Ware on November 1, 2017

If the idea of bank employees posting to social media accounts – either business or personal – scares you, you’re not alone.  The American Bankers Association 2016 State of Social Media in Banking Survey found that 36% of banks do not allow client-facing employees to post to social media for business purposes, while over half – 58% - do not allow client-facing employees to post for business purposes on personal accounts.

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What Should You Post on Bank Social Media Profiles?

Posted by Mikki Ware on October 23, 2017

Social media for banks is not just about company pages. Once the bank has built up corporate profiles, it’s time to get employees and loan officers engaged. And let’s face it – people are busy. And if some of your staff are less familiar with social media than others, trying to get them engaged can be frustrating.

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Topics: Compliance, Social Media Marketing

How to Create a College Savings Month Campaign in 4 steps

Posted by Mikki Ware on August 31, 2017

August and September mean back to school for kids, and for some, kids heading off to college. This can mean the beginning of debt for kids and parents who use student loans to offset the cost of tuition. College Data shows that the average cost of tuition for private college is around $33,480 per year. Public colleges for in-state residents runs $9,650, but jumps to $24,930 for out of state residents. PER YEAR.

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Topics: content marketing, college savings

6 Steps to Content Marketing for Banks

Posted by Mikki Ware on August 18, 2017
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Topics: content marketing, content marketing strategy

Budget Season for Banks, Part 3: Budget for FinTech

Posted by Mikki Ware on August 9, 2017

Banks and credit unions looking to grow relationships with Millennials and Gen Z must embrace chatbot technology. With AI evolving at an exponential pace, the adoption of automated chatbots is set to take off.

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Budget Season for Banks, Part 2: Where to Spend Marketing Budget

Posted by Mikki Ware on August 3, 2017

In part one of our series on Budget Season for Banks, we discussed the importance of reviewing the past year in marketing. What did you spend, how much, and what was the return on investment? What processes could be improved, and what tools do you need to accomplish your goals? The key to moving forward, is to look back at what worked, and what should be benched. Once you have reviewed your year, it’s easier to allocate budget to high performing initiatives and the tools needed to execute them.

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Topics: social media management and compliance, budget season

Budget Season for Banks, Part 1: Review & Preview

Posted by Mikki Ware on July 24, 2017

 

 

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Topics: Social Media Marketing, Budget, Social media for b

Social Media Risk Management Programs for Banks, Step 4: Systems

Posted by Mikki Ware on July 17, 2017

In parts 1, 2, and 3 of this series on social media risk management programs for banks, we have discussed the elements of what a bank risk management program should have, including:

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Topics: social media compliance, social media risk management

Social Media Risk Management Programs for Banks, Step 3: Training

Posted by Mikki Ware on July 5, 2017
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Topics: Compliance, Social Media Education, Social Media for Banking

Social Media Risk Management Process for Banks, Step 1: Governance

Posted by Mikki Ware on June 14, 2017

When it comes to a bank getting on social media, banks and financial services companies have to consider and weigh the risks. While the Federal Financial Institutions Examination Council (FFIEC) has no regulations specifically about social media use (the FFIEC considers it another form of electronic communication, so those rules apply in a broad sense), they did outline guidance for handling social media use. It’s important to note that regulators do not oppose financial institutions using social media.

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