Tag Archives: customer service

Social Media & Banking: Gremln Get Started Guide – Part 1

Deciding to get your bank set up with social media accounts and profiles may seem overwhelming. New social networks seem to pop up all the time — how do you know which ones will work for you? Who has the time to update them all regularly? Should you even be using social media?  At Gremln, we understand your […]

Want Happy Customers? 6 Steps to Improve Your Social Customer Service

According to the Nielson Social Media Report for 2012, social care (customer service using social media) is fast becoming one of the most popular methods for customers to air their compliments or grievances, and be reached by the companies they are discussing. In fact, one in three customers prefer social care for getting in touch, rather […]